File 01 / Shipping & returns
Shipping &
returns.
Everything is printed and embroidered to order by our fulfilment partner, Printful, then shipped straight to you. Here's what that means for cost, timing and returns.
01Where we ship
Canada and the United States. You enter your address at checkout.
02Cost
Shipping is one flat rate per item, set from Printful's live rates and shown at checkout before you pay. In Canada it's what Printful charges us; US orders carry a small extra.
Prices are in Canadian dollars.
03Timing
Stage Typical Made to order (embroidery) 2–7 business days In transit, Canada 3–10 business days In transit, US 4–6 business days Total 5–17 business days (about 1–3 weeks); checkout shows an estimate 04Duties & taxes
TBD: how duties and sales tax are handled for Canada → US and US → Canada orders (Printful fulfils from facilities in both countries)
05Tracking
You get a receipt by email when you pay, and a tracking link when it ships. TBD: confirm Printful shipment emails are on and branded
06Wrong or damaged
If something arrives misprinted, damaged or wrong, email us a photo within 30 days of delivery and we'll reprint it or refund you, your choice. TBD: confirm the 30-day window against Printful's claims policy
07Returns & exchanges
Because each piece is made for you, we can't take returns for a change of mind or the wrong size. Check the sizing guide before you order.
TBD: decide: no size exchanges, or one free exchange (you cover return postage)
08Wrong address
Email us within 2 hours of ordering and we'll fix it before it's made. After that, a parcel returned for a bad address can be reshipped at your cost.
09Lost parcels
If tracking stalls for more than 10 business days, tell us. We'll chase it and reship if it's lost. TBD: confirm timeframe with Printful
10Questions
Contact us with your order number (it's on your email receipt).